Returns Policy

At The Jewelry Deal Company, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.


 

Eligibility for Returns

 

 

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging.

  • Proof of purchase (order number or confirmation email) is required.

 


 

Non-Returnable Items

 

 

  • Personalized or custom-made jewelry.

  • Items purchased under promotional “Free Item” offers (unless faulty).

  • Earrings, for hygiene reasons (unless faulty).

 


 

Return Process

 

 

  1. Contact our customer support team at [your support email] with your order number and reason for return.

  2. We’ll provide instructions and the return address.

  3. Once received, our team will inspect the item. If approved, a refund will be issued back to your original payment method within 5–10 business days.

 


 

Shipping Costs for Returns

 

 

  • Customers are responsible for return shipping fees, unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service as we cannot be held responsible for lost returns.

 


 

Faulty or Incorrect Items

 


If you receive a faulty or wrong item, please contact us immediately. We’ll cover return shipping and send you a replacement or full refund.